Here’s your simple must-know guide for Mumbai Airport 12

28th Feb 20
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Harshal, Indian Travel Blogger
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If you are on your trip to India, you should definitely explore, Mumbai, the getaway to India’s economic capital. If you decide to board a flight to or from Mumbai, then you would surely arrive at the Mumbai international airport which is also known as the Chhatrapati Shivaji Maharaj International Airport (BOM).

About Mumbai International Airport

Mumbai's Chhatrapati Shivaji Maharaj International Airport (BOM) is India's second-largest airport, the first largest airport in the country is Delhi's Indira Gandhi International airport also known as IGI airport. Delhi and Mumbai airports get the most air traffic in India, which includes millions of domestic as well as international passengers. Indian government airline Air India used to bring the maximum traffic of international & domestic transfer passengers before private airlines were launched.

When you search for a flight in any search engine, you can use the the official code of Mumbai airport, "BOM". Skytrax 2016 World Airport Awards has bestowed the Mumbai airport with the Best Airport in India and Central Asia award.

Mumbai airport is famous for breaking its own record for a maximum flight landing during peak hours.

Air Traffic Control Tower Mumbai Airport

Spread around an area of 750 hectares, Mumbai Airport operates more than 75 flights in an hour in peak period, hosting more than 900 aircraft movements every day with more than 45 million passengers in a year making it the second busiest airport in India. It does get difficult for everyone to understand the operations of an airport with such a massive stature. Therefore we present to you a simple guide about Mumbai airport that hands you everything you need to know:

How to reach

To reach the domestic airport known as terminal T1, the nearest local railway station is Vile Parle station on the Western Suburban Railway Line. Get down there and come outside to Vile Parle (East). From there you can hire an auto-rickshaw or opt for public BEST buses from the train station to the airport.

To reach International Airport Terminal T2 in Mumbai, the nearest local railway station is Andheri (East). For International Flights get down at Airport Road and Marol Naka metro railway stations by using the Metro Line 1 to reach the International Terminal.

You Should Know

It may be a little confusing for the passengers as to where to board a flight from, since the domestic terminal is also known as Chhatrapati Shivaji Maharaj International Airport. In that case, it is important to check the terminal number on your ticket or boarding pass to avoid a mishap. This is important point to note because both the airport has significant travel time of minimum 20-30 minutes and you may not want to miss your flight because of this small reading error.

Structure Of Mumbai Airport

The airport is primarily divided into two passenger terminals - Terminal 1 and Terminal 2. Let us try to understand them both in detail -

Terminal 1 - Domestic Terminal is also called as Chattrapati Shivaji International Airport

Departures Gate 1 at Mumbai Airport Domestic Terminal T1

Both the terminals of Mumbai Airport have same name. Terminal 1 of Mumbai airport which hosts domestic flights is located in the suburb of Santacruz. It is at a distance of about 4 km from Terminal 2 which is international airport. Duration to reach from one terminal to another may vary according to the traffic; it may take approximately 20-30 minutes to reach either terminal in case of no traffic. The nearest railway station to reach terminal 1 is Vile Parle on the Western Suburban Railway Line.

Terminal 1 is much smaller as compared to Terminal 2 and also hosts same runway for the impending flights. Domestic airlines such as SpiceJet, IndiGo, Air Asia, Star Air and TrueJet operate their flight services from Terminal 1.

Know the Structure of Terminal 1

Departures Gate 2 at Mumbai Airport Terminal 1 T1

The terminal 1 has arrivals and departures gates on the same level. Gate 1 and Gate 2 host various airlines that are assigned to them.

The terminal is further divided into Terminal 1A, Terminal 1B and Terminal 1C

  • Terminal 1A is permanently shut down as of the year 2016
  • Terminal 1B hosts the arrivals and departures operations.
  • Terminal 1C incorporates the food court and is the official waiting area for passengers.

Domestic Operations of Airlines at Terminal 1

Following are the airlines that cater to domestic arrivals and domestic departures at T1 -

  • Star Air
  • Go Air
  • Truejet
  • Air Asia
  • Spice Jet
  • IndiGo

Facilities and Services at Terminal 1

The terminal 1 offers plenty of facilities that are explained as follows:

  • Water fountain for clean drinking water
  • Clean Washroom and Proper drinking water facilities are available all around the airport terminal

Wheelchair Assistance and Airlines List Signboard Mumbai Airport Domestic Terminal T1

  • Assistance and Wheel Chair services are also offered for passengers with special needs.

Parking services at Domestic Airport Mumbai T1

  • There are in total 750 car parking slots at the domestic terminal

  • The charges range from INR 130 to 1200 in accordance with the duration of parking and the type of vehicle.

  • Regular travelers can opt for a monthly car parking pass.

Medical Facilities at Terminal 1

  • Domestic Terminal of Mumbai International Airport has a proper medical center near Departure hall on the extreme left-hand side opposite boarding gate no. 25 in case you don’t feel well.

  • You can also avail ambulance facility during an emergency by contacting on +91-22-66850108

WiFi services at T1

  • You can enjoy free (for half and hour) as well as premium WiFi services at all points in Terminal 1.

  • Laptop users can connect to #FreeWifiByAirport and access the internet through browsers.

  • Mobile users can avail the internet by logging in through the WiFi login page to receive a One-Time-Password via SMS.

  • Passengers without a SIM card or without an international roaming facility can see help at information desks regarding usage of WiFi. Catch is if you are taking time to come out from the airport than start your free wifi close to coming out of the gate to make a call or book a cab.

  • Passengers can continue using the Wifi after the complimentary period is over by opting for premium access.

Child Care Rooms at Mumbai domestic Airport T1

  • If you are a parent and you are traveling with your children, then you can avail this service to take care of your kids.

  • It’s located opposite Gate No.23 and 25 and at Pre Security Check Area II

Baby Strollers Facility at Domestic Airport Mumbai

Baby strollers are also provided at the Terminal 1 for infants next to the entrance of Departure Gate 2

Smoking Zones in Terminal 1

  • Special lounges and rooms are organized for passengers who feel the urge to smoke while waiting for their flight.

  • Arrival Hall next to belt 5 and Terminal 1C (Between Gate 26 & 27) is the precise designated location for smoking zones.

Lost luggage

  • In case you or your fellow passengers happen to lose their luggage or belongings they may get in touch with personnel at the lost luggage counter.
  • It is located near the arrival Hall exit ramp.

Baggage storage facility on Terminal 1 Domestic airport Mumbai

  • If you don’t want to carry your luggage along with you while waiting for your flight, then you may use the baggage storage facility at the domestic terminal.

  • It is located near the arrival Hall exit ramp. Charges to avail of this facility may vary in accordance with the duration.

Foreign Exchange facility

Forex centers are situated near the Departure Near Gate 2 and the Arrival Hall at Terminal 1 in case you need to exchange your currency.

Other Facilities and Services

  • The information desk is at your disposal to solve your problems and queries near the Arrival (next to belt 4)

  • Baggage trolleys are also available at all arrivals and departures.

  • ATM services to present at various points in the domestic terminal near the check-in counters and boarding gates.

  • If you wish to wrap up your precious and delicate belongings then you can avail baggage wrapping facilities located near check-in counter 27.

Where to eat at Terminal 1

Chaayos At Terminal 1

(Image Source)

There are many cafes and restaurants in the food court of Terminal 1 Arrivals and Departures:

Arrivals

  • Starbucks
  • Wow Momos
  • Street Foods
  • Chhayos
  • Coffee & More
  • Faaso’s
  • Idli.com
  • Kailash Parbat
  • Keventers

Departures

  • Cafe Coffee Day
  • Dominos
  • KFC
  • Pizza Hut
  • Ultra Bar
  • Mad Over Donuts
  • Cafe Chino
  • Curry Kitchen
  • Good Times Bar
  • The Coffee Bean and Tea Leaf

Where to shop at Terminal 1, domestic airport Mumbai

There is a wide range of shops and boutiques at the domestic terminal where you can buy accessories, essentials and much more:

Shopping places at Arrivals:

Hamleys Store Terminal 1 Mumbai Airport

(Image Source)

  • Hamley’s
  • Parcos
  • Living Liquidz
  • WH Smith

Shopping places at Departures:

  • FabIndia
  • Crosswords
  • Crocs
  • Mufti
  • Metro

Hotel and Lounges at Terminal 1

There is no lounge option available at terminal 1. But you may opt for many hotels around the airport to rest until you continue further on your journey:

  • Hotel Sahara Star
  • Hotel Bawa International
  • Taj Santacruz
  • Grand Hyatt

Connectivity and Transportation from Mumbai Domestic Airport

Auto Rickshaws and Taxis

Auto Rickshaw Mumbai Airport

  • Terminal 1 has only one drop off and picks up points for fared auto-rickshaws whereas separate points for cabs and taxis.

Drop Off Point Sign Board Mumbai Airport at Domestic Terminal T1

  • You can hire prepaid taxis near the exit of Terminal 1. App-based cab services like Uber or Ola and can also be hired
  • You may also opt for fleet taxi services like Meru Cabs at the Airport booking counter only before coming out to arrival gate
  • You can go for sharing auto-rickshaws and public buses once you are outside the airport area. Direction sign boards are avaible on the ariport.

** Mumbai Suburban Railway Network and Metro Railway Network connectivity for International Airport Mumbai**

Mumbai Local Train

  • Mumbai Suburban Railway Network operates on three different lines- the Western Line, the Central Main Line, and the Harbour Line. It is the easiest way to commute throughout Mumbai. You can reach Terminal 1 via Santacruz, Andheri and Vileparle Railway stations respectively.

  • Metro Line 1 has two stations namely Airport Road and Marol Naka which will help you reach the airport.

Public BEST bus services

BEST Bus near Mumbai Airport

(Image Source)

  • The Brihanmumbai Electric Supply and Transport (BEST) is the public bus service system which operates city-wide services at minimal fares.

  • To travel to and fro between the airport and the railway station, you can take the bus route no. 312. This applies to both Vile Parle (East) and Andheri (East) railway stations.

Terminal 2 - International Terminal

P10 Level 4 for departures with gate numbers

Terminal 2 also known as Sahar International airport or Chattrapati Shivaji International Airport was started in 2014. Its huge infrastructure with leading world-class services is what made it one best airport awardee by Airports Council International. One of the world's best Mumbai provides amazing time for its traveller. This airport showcase India's beauty accross the walk. When it comes to size this is nothing less than a huge shopping mall if compared. If you are departing or arriving first time from this airport please make sure you have extra time to explore this airport. Hundreds of world class restaurant, spas, shooping options & lounges.

Know about the infrastructure of Terminal 2

Dancing White Peacock Feathers Inspired Roof of Mumbai International Airport

Levels and Podiums

Arrival Departure Level Signboard Mumbai Airport Terminal 2

Explroe amazing Design of this Airport

This terminal is designed by Skidmore, Owings & Merrill (SOM) and is inspired by white dancing peacock feathers. It consists of 10 podiums divided across 4 levels. Each of these levels serves different purposes. Level 1 is used for ground transport, Level 2 hosts the arrivals, Level 3 hosts domestic departures whereas the final level 4 is for international departures.

Signboard showing levels and lift directions Mumbai Airport Terminal 2

A single level holds more than two podiums such as podiums P1, P2, P3, etc.

  • P1 to P4 has got huge parking spaces that can hold up to 5000 vehicles.
  • P5 is for pickup and drop off points of auto-rickshaws, buses & Private car for arrival passenger.
  • P-6 operates international passenger arrivals. It is divided into three gates namely A, B and C which later connect on the same route. It also has a pick-up and drop off point for public auto-rickshaws and buses.
  • P-7 manages Ola cab bookings whereas P-8 operates Uber cab bookings. These facilities frequently interchange or merge on some occasions. P-9 is reserved for parking purposes
  • P-10 is for departures of international passengers. It consists of 8 gates, each denoting respective airlines and air carriers. Big LEDs also show flight schedules.

Operations at Terminal 2

Arrivals Area Mumbai Airport

Terminal 2 operates both international and domestic flight arrivals and departures. The following are the airlines that cater to arrivals and departures at T2 - A total number of 53 airlines currently all across the globe operate international flights through Terminal 2.

Jet Airways was the largest domestic air carrier in India until 2019. Due to financial issues, the airlines shut down its operations leading to a major burden on other domestic carriers. Therefore, after the shut down of Jet Airways, most of the domestic flights have been shifted to terminal 2. It operates at Level 3.

Only very few Domestic departures are operated at T2. Airlines that host domestic departures are:

  • Indigo
  • Spice Jet
  • Air India
  • Vistara

Please note you need to read on boarding card and ticket which terminal your flight will departure irrespective of the name of flight.

Facilities at Terminal 2

Trolley Point Service at the Departures Level Mumbai Airport

  • All the levels and podiums consist of clean large restrooms, clean drinking water stops, trolley points, and resting spaces.
  • Assistance and Wheel Chair services are also offered for passengers with special needs.
  • You can avail postal services near exits and arrivals at T2

Drinking Water Facilities at the Mumbai Airport

Parking services at International airport T2 Mumbai

Drop Zone Vallet Counter at Mumbai Airport Terminal 2

  • A whopping 21,000 square meters of retail space along with a parking lot for 5,000 cars add to the luxury of the journey at the T2 of Mumbai airport.
  • Reserved parking slots, ramps, lifts, and bathrooms are provided for passengers with special needs.
  • Wheelchairs and attendants for help are present at access points.
  • There are in total 1500 car parking slots at the domestic terminal
  • The charges range from INR 160 to 1200 in accordance with the duration of parking and the type of vehicle.
  • Regular travelers can opt for a monthly car parking pass.

Medical Facilities at Terminal 2

  • International Terminal 2 has three Airport Medical Centers at Terminal in case you don’t feel well. They are located at departure hall on the right side, after Island M, near Aerobridge Gate No.68 and** near Aerobridge Gate No.46**
  • You can also avail ambulance facility during an emergency by contacting on +91-22-66850108

WiFi services

  • You can enjoy free (free wifi is availble for 30 minutes only) as well as premium WiFi services at all points in Terminal 2.
  • Laptop users can connect to #FreeWifiByAirport and access the internet through browsers.
  • Mobile users can avail the internet by logging in through the WiFi login page to receive a One-Time-Password via SMS.
  • Passengers without a SIM card or without an international roaming facility can get help at information desks regarding usage of WiFi.
  • Passengers can continue using the Wifi after the complimentary period is over by opting for premium access.

Child Care Rooms at Mumbai International airport

  • If you are a parent and you are traveling with your children, then you can avail this service to take care of your kids.
  • It’s located near the departure check-in area behind Island P, Post Immigration, Level-3 Retail area Theobrama and near Boarding Gate no.42

Baby Strollers Facility at Mumbai International Airport T2

Baby strollers are also provided at the Terminal 2 if you proceed to the check-in at D & K on Level 4

Smoking Zones on Mumbai Airport T2

  • Special lounges and rooms are organized for passengers who feel the urge to smoke while waiting for their flight.
  • The precise designated location for smoking zones at Terminal 2 is post immigration, post domestic departures, and international arrivals.

Prayer and Multifaith Rooms at Mumbai Airport T2

If you wish to practice meditation or require a moment of peace to pray, you may use the prayer rooms located at Level 3 before immigrations and level 4 post immigration near Gate number 47, Gate number 65

Lost luggage at Mumbai Airport International Airport T2

  • In case you or your fellow passengers happen to lose their luggage or belongings they may get in touch with personnel at the lost luggage counter.
  • It is located near the Ground Transportation Lobby at Level 1.

Baggage storage facility at Mumbai Airport T2

  • If you don’t want to carry your luggage along with you while waiting for your flight, then you may use the baggage storage facility at the international terminal.
  • It is located near the Ground Transportation Lobby. Charges to avail of this facility may vary in accordance with the duration.

Other facilities at Mumbai International Airport T2

  • Forex centers are situated at all levels in Terminal 2 in case you need to exchange your currency.
  • The information desk is at your disposal to solve your problems and queries at level 2, level 3 and level 4.
  • Baggage trolleys are also available at all arrivals and departures.
  • ATM services to present at various points in the domestic terminal near the check-in counters and boarding gates.
  • If you wish to wrap up your precious and delicate belongings then you can avail baggage wrapping facilities located outside departures gate and Island B,F,J,N & P
  • Terminal 2 has got 192 check-in counters with 60 immigration counters for departing passengers and 76 immigration counters for arriving passengers.
  • It has up to 60 boarding bridges, 48 escalators, 72 elevators,37 travelators, and 14 baggage carousels to make movement fast, smooth and convenient.

Where to eat at Terminal 2

Where to eat at Terminal 2 Beer Cafe

(Image Source)

There are various food joints, cafes and bars in the food court of T2 at the arrivals and departures:

Terminal 2 Departures (Inside)

  • Cafe Coffee Day
  • Annapoorna
  • Haldiram’s
  • Streetfoods

Terminal 2 Departures (Outside)

  • Burger King
  • Cafe 2.0
  • The Beer Cafe
  • Terminal 2 Arrivals
  • Airport Cafe
  • Chai Point
  • Dominos

Terminal 2 International Departures

  • Baker Street
  • Cafe Indiana
  • Zambar
  • Olive Bistro

Terminal 2 Domestic Departures

  • Clink Bar
  • Fresco
  • Costa Cafe
  • Irish House

Where to shop at Terminal 2

There is a wide range of shops and boutiques at the international terminal where you can buy accessories, essentials and much more:

Shopping Places at Terminal 2 Departures (Inside)

  • Bookscetra
  • Samsonite
  • Eternal Gandhi
  • Victorinox

Shopping Places at Terminal 2 Arrivals

  • WH Smith
  • Jockey
  • Sunglasses Hut
  • Jaya He GVK Museum Store

Shopping Places at Terminal 2 International Departures

  • Zodiac
  • United Colours of Benetton
  • Indian Gourment
  • Krishna Pearls

Shopping Places at Terminal 2 Domestic Departures

  • Accessorize
  • Craftsvilla
  • Fossil
  • Lakme
  • Titan

Attractions to see at Terminal 2

Botanical Garden with signboard showing exotic plant information at the Mumbai International Airport

Botanical gardens are major attractions of the landscape of Terminal 2. These beautiful gardens not only grace the interiors of the airport but are also placed outside along its periphery.

Botanical Garden Spineless Yucca Mumbai International Airport

A large number of exotic plant and flower species decorate paved paths, sidewalks, areas near the food court and the escalators which make it an incredible sight.

Water Fountain at Mumbai Airport

Many water fountains are also built which adds to the aura of the airport.

Jaya He GVK Museum

GVK Museum Mumbai International Airport Art Display

  • This museum reflects the culture and heritage of India. It consists of more than 5500 artifacts making it the nation’s largest public art exhibit.
  • Spread over an area of about 3.5 km, it has artworks created by more than 1000 artisans that narrate a rich tale of India’s culture, heritage, values, and traditions.
  • You can check this eye-catching exhibit that would be a real treat to your eyes before the arrival of your flight.

Lounge services at Terminal 2

There are many hotels inside the terminal 2 and hence it hosts a large number of airport lounges for passengers waiting for their flights:

  • The GVK Lounge is one of the best-known lounge services in terminal 2. It largely caters to first-class and business class passengers.

GVK Lounge Mumbai Airport

  • Located on Level 3 and 4, it offers facilities like the business center, library, spa and shower, smoking zone, food, and drinks.

  • The Aviserve Lounge is another unique pay per use system that offers to rest for a few hours.

Aviserv Lounge Mumbai Airport

  • This is especially for business passengers includes services such as sleeping pods, shower, dress steam press, food and drinks, cloakroom, travel accessories and much more.

  • Loyalty Lounge is located at level 3 and level 4 for an eligible cardholder. Facilities include special buffet, unlimited alcoholic and non-alcoholic drinks, luxurious seating, high-speed WiFi, mobile and laptop charging booths.

  • Pranaam Lounge is a resting lounge for frequent travelers. Buffet, non-alcoholic drinks, wireless internet, baby care room, luggage storage, reading materials are provided here.

  • Other lounge services such as Niranta Airport Transit Hotel, American Express, Travel Club, and Oasis are also available inside the terminal 2.

  • 5-star hotels outside the terminal 2 such as the Leela, JW Marriot, and many others.

Connectivity and Transportation

Elevated Sahar Road at the Mumbai Airport

Terminal 2 of the Mumbai airport is connected with major highways, roadways and suburban as well as metro railway stations. The Sahar Elevated road takes you to and from the terminal 2. It is important to note that the elevated highway is only permitted for taxis and cabs. If you have hired an auto-rickshaw or opted for a bus then you can go through the existing Sahar Road.

Taxis and Auto Rickshaws

Bus and Auto stand direction signboard on P6 at Mumbai Airport

  • Auto-rickshaws can be hired from right outside the terminal 2 at P-5 and P-6.
  • Ola and Uber Cabs are available at P-7 respectively. Prepaid taxis, metered taxis, and car rentals are available right near the exit once you are through with customs. You may also opt for fleet taxi services like Meru cabs
  • You can go for sharing auto-rickshaws and public buses once you are outside the airport area.

Mumbai Suburban Railway Network and Metro Railway Network

Mumbai Suburban Railway Network operates on three different lines- the Western Line, the Central Main Line, and the Harbour Line. Vile Parle railway station is the closest and quickly accessible point for the domestic terminal on the Western line. Santacruz railway station is near to the domestic terminal and hence is also know as Santacruz Airport. The terminal 2 is easily accessible through the Andheri railway station on the Western and Harbour lines of the Mumbai Suburban Railway network. Terminal 2 can also be reached through the Airport Road and Marol Naka metro railway stations. A new metro line is under construction, this underground metro line from Cuffe Parade to SEEPZ will help you reach terminal 2 from Colaba in just about 20 minutes.

Public BEST bus services

BEST Bus stop outside Mumbai Airport Terminal 2

  • The Brihanmumbai Electric Supply and Transport (BEST) is the public bus service system which operates city-wide services at minimal fares.
  • To travel to and fro between the airport and the railway station, you can take the bus route no. 312. This applies to both Vile Parle (East) and Andheri (East) railway stations.
  • BEST bus services can be hired from right outside the terminal 2 at P-5 and P-6.
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